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Tor Vision Terms & Conditions

Effective Date: [2023 September]

​Welcome to Tor Vision! By accessing and using our website or purchasing products and services from us, you agree to the following Terms and Conditions. Please read them carefully.

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1. General Use

We collect various types of personal information to provide and improve our services, including:

  • Personal Information: Name, email address, phone number, mailing address, and other contact details when you create an account, make a purchase, or contact us.

  • Payment Information: Credit card details or other financial information used for transactions.

  • Health Information: Prescription details or other vision-related information provided during eye examinations or consultations.

  • Browsing Information: IP address, browser type, pages viewed, and interactions on our website.

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2. Products and Services

  • Product Availability: All products and services listed on our website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

  • Pricing: Prices for products and services are listed in local currency (MYR) and are subject to change without notice. We strive to ensure that all pricing information is accurate but are not responsible for typographical errors.

  • Orders: By placing an order with Tor Vision, you agree that all information you provide is accurate, including your prescription and personal details. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in product or pricing information.

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3. Payment

  • Payment Methods: We accept major credit cards, debit cards, and other payment methods specified at checkout. Payment is due at the time of purchase, and your order will not be processed until payment is received.

  • Billing Information: You agree to provide accurate and complete billing information. If your payment method fails, we may suspend or cancel your order.

  • Taxes: Prices listed do not include applicable taxes. You are responsible for paying all applicable taxes related to your purchase.

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4. Shipping & Delivery

  • Shipping: We offer delivery services to locations specified on our website. Delivery times are estimates and may vary due to unforeseen circumstances. We are not responsible for delays caused by shipping carriers or external factors.

  • Shipping Fees: Shipping fees will be clearly displayed during the checkout process. Any additional customs duties or taxes imposed by the destination country are the responsibility of the customer.

  • Lost or Damaged Items: If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.

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5. Returns & Exchanges

  • Return Policy: We accept returns and exchanges within [insert number] days of delivery for eligible products, provided that the items are in their original condition, unused, and with all packaging intact. Custom-made or personalized items may not be eligible for return.

  • Process: To initiate a return or exchange, please contact us at [insert contact details] to obtain a return authorization. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • Refunds: Refunds will be processed using the original payment method, minus any shipping fees, once the returned item is received and inspected.

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6. Warranty

We stand behind the quality of our products. If you experience any issues with your eyewear, please contact us within [insert warranty period] to discuss warranty options. This warranty does not cover normal wear and tear, accidental damage, or misuse.

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7. Intellectual Property

All content on the Tor Vision website, including text, images, logos, and graphics, is the intellectual property of Tor Vision or its content suppliers. You may not reproduce, distribute, modify, or otherwise use our content without our express written permission.

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8. Limitation of Liability

To the fullest extent permitted by law, Tor Vision shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, products, or services. This includes, but is not limited to, lost profits, loss of data, and damage to property.

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9. Indemnification

You agree to indemnify, defend, and hold harmless Tor Vision, its employees, directors, agents, and affiliates from and against any and all claims, damages, liabilities, costs, or expenses arising out of your use of our website or breach of these Terms and Conditions.

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10. Governing Law

These Terms and Conditions are governed by the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Malaysia.

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11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. By continuing to use our website or services after any changes, you agree to the revised Terms and Conditions.

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12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: torvisionpjss2@gmail.com

  • Phone: +016-357 7356

  • Mailing Address: 100, Jalan SS2/75, SS 2, 47300 Petaling Jaya, Selangor

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Thank you for choosing Tor Vision!

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