Tor Vision Privacy Policy

Effective Date: [2023 September]

​At Tor Vision, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, purchase products, or engage with our services.

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1. Information We Collect

We collect various types of personal information to provide and improve our services, including:

• Personal Information: Name, email address, phone number, mailing address, and other contact details when you create an account, make a purchase, or contact us.

• Payment Information: Credit card details or other financial information used for transactions.

• Health Information: Prescription details or other vision-related information provided during eye examinations or consultations.

• Browsing Information: IP address, browser type, pages viewed, and interactions on our website.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process orders, fulfill your purchases, schedule appointments, and deliver our products and services.

• Communication: To contact you regarding your orders, appointments, promotions, or to respond to inquiries.

• Personalization: To tailor our recommendations, product offerings, and marketing to better suit your preferences.

• Improvement: To analyze and improve our website, products, and services based on user interactions and feedback.

• Legal Compliance: To comply with applicable laws and regulations, including tax reporting and fraud prevention.

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3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only in the following situations:

• Service Providers: Companies that provide services on our behalf, such as payment processing, delivery, customer support, and marketing.

• Legal Requirements: If required by law, court order, or other legal processes, we may disclose your personal information to comply with legal obligations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

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4. Data Security

We take reasonable precautions to protect your personal information. This includes implementing industry-standard security measures, such as encryption and secure servers, to safeguard against unauthorized access, disclosure, or misuse of your data.

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5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, customize your experience, and deliver targeted advertisements. You can adjust your browser settings to manage or block cookies, but this may affect your ability to use some features of our website.

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6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we update or correct inaccurate information.

• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review their privacy policies before providing any personal information.

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8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

• Email: torvisionpjss2@gmail.com

• Phone: +016-357 7356

• Mailing Address: 100, Jalan SS2/75, SS 2, 47300 Petaling Jaya, Selangor

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By using our website and services, you agree to this Privacy Policy.

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